Política de reembolso

Returns and Exchanges Policy

At The Bloo Club, we want you and your pet to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns and exchanges policy, subject to the following conditions:

1. Contacting Us: If you encounter any issues with your order, please contact us within 10 days of receiving your purchase. You can reach out to us by using the chatbox or by emailing us at info@theblooclub.com. Please provide your order details, including the order number, and describe the issue you are facing.

2. Return Period: Once you have contacted us about the issue, you will have a total of 30 days from the date of purchase to send the item back to us.

3. Item Condition: We accept returns only if the item is unworn, in its original packaging, and in a condition that allows it to be resold. For sanitary purposes, please ensure that the item has not been worn by your pet.

4. Personalized Orders: If we errored on your custom order, please reach out to us and we will work with you. In all other cases, personalized orders are not eligible for returns, refunds, or exchanges.

5. Refunds: Once we receive the returned item and verify that it meets our return conditions, we will process your refund. Please note that shipping costs are non-refundable. We will refund the original purchase amount minus the shipping charges. 

6. Exchanges: If you would like to exchange your item for a different size or design, please contact us using the aforementioned methods. Our customer support team will guide you through the exchange process and assist you in selecting a suitable alternative. Custom orders are not eligible for exchanges.

Please note the following additional details:

- We recommend using a trackable shipping method when returning items to us, as we cannot be held responsible for lost or undelivered returns.
- Customers are responsible for any return shipping costs, unless the return is due to an error on our part (e.g., incorrect item shipped, damaged item).
- Exchanges are subject to product availability. If the requested item is out of stock, we will work with you to find a suitable alternative or provide a refund.

We strive to ensure a seamless shopping experience and will do our best to resolve any concerns or issues you may have. Your satisfaction is important to us, and we appreciate your understanding of our returns and exchanges policy.

If you have any further questions or need assistance, please don't hesitate to contact us. We're here to help!

Warm regards,
The Bloo Club Team