Privacy Policy

This Privacy Policy describes how The Bloo Club LLC (“The Bloo Club,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit theblooclub.com, use our services, purchase our products, communicate with us, or otherwise interact with our business (collectively, the “Services”).

For purposes of this Privacy Policy, “you” and “your” means any customer, website visitor, or other individual whose personal information we collect.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, Services, legal requirements, or for other operational reasons. When we make changes, we will post the updated Privacy Policy on our website and update the effective or “Last updated” date.

How We Collect and Use Your Personal Information

We collect personal information from you, automatically through your use of our Services, and from certain service providers and business partners.

We may use personal information to provide our Services, process and fulfill orders, communicate with you, provide customer support, improve our website and services, send marketing communications where permitted, prevent fraud, comply with legal obligations, and protect our rights and the rights of our customers.

Personal Information We Collect

Depending on how you interact with us, we may collect the following categories of personal information.

Information You Provide Directly

Information you provide directly to us may include:

• Name
• Email address
• Phone number
• Billing address
• Shipping address
• Order and purchase information
• Payment confirmation information
• Account information
• Customer service communications
• Preferences and information you submit through forms, quizzes, or other website features

You may choose not to provide certain information, but doing so may prevent you from using certain features or completing certain transactions.

Information We Collect Automatically

When you visit or interact with our website, we may automatically collect information about your device and use of our Services through cookies, pixels, web beacons, software development kits, and similar technologies.

This information may include:

• IP address
• Browser type
• Device information
• Network connection information
• Pages viewed
• Website interactions
• Referral information
• Shopping activity
• Other usage data

We use this information to operate, improve, secure, and understand the performance of our website and Services.

Information We Receive From Third Parties

We may receive information from vendors and service providers that assist us in operating our business, including:

• Shopify and other website or ecommerce service providers
• Payment processors
• Shipping and fulfillment providers
• Analytics providers
• Customer support providers
• Email and messaging service providers

Payment processors may collect payment information such as credit or debit card details, billing information, and other information necessary to process your transaction.

Information we receive from third parties will be handled in accordance with this Privacy Policy.

How We Use Your Personal Information

We may use your personal information for the following purposes:

Providing Products and Services

We use personal information to process payments, fulfill orders, arrange shipping, provide order updates, process returns or exchanges, manage customer accounts, provide customer service, and otherwise provide the products and Services you request.

Communications

We may use your contact information to communicate with you regarding your account, orders, deliveries, subscriptions, customer service inquiries, and other service-related matters.

Marketing and Promotional Communications

Where permitted by law and where you have provided any required consent, we may use your information to send promotional communications by email, SMS, RCS, or other messaging channels.

You may opt out of marketing communications at any time using the unsubscribe or opt-out instructions provided in the communication.

Security and Fraud Prevention

We may use personal information to identify, investigate, prevent, or respond to suspected fraudulent, illegal, malicious, or unauthorized activity and to protect our customers, business, and Services.

Legal and Business Purposes

We may use personal information to comply with legal obligations, enforce our policies and agreements, respond to lawful requests, resolve disputes, and protect or defend our legal rights.

SMS, RCS, and Mobile Information

If you provide your mobile phone number and opt in to receive SMS, RCS, or other mobile messages from The Bloo Club, we may use your phone number and consent information to send you messages related to your orders, deliveries, customer service, promotions, or other communications you have agreed to receive.

We do not sell, rent, or share your personal information, including your mobile phone number, mobile opt-in information, or SMS/RCS consent data, with third parties for their own advertising or marketing purposes.

Mobile opt-in information and SMS/RCS consent data will not be shared with third parties or affiliates for their own marketing or promotional purposes.

We may disclose mobile information to service providers that assist us in operating our messaging program, but only as necessary for them to provide services on our behalf.

Your consent to receive marketing messages is not a condition of purchase.

Message frequency may vary. Message and data rates may apply. You may opt out of marketing text messages by replying STOP. You may request assistance by replying HELP.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate and improve our website, remember preferences, understand how users interact with our Services, perform analytics, and support website functionality.

We may also use third-party service providers to assist with analytics, website functionality, and related business operations.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of our website.

How We Disclose Personal Information

We may disclose personal information only as reasonably necessary for legitimate business purposes, including:

• With vendors and service providers that perform services on our behalf, such as payment processing, shipping, fulfillment, website hosting, analytics, customer support, cloud storage, and messaging services.
• With business partners such as Shopify, solely as necessary to operate our website, provide our Services, process orders, and support our business operations.
• When you direct us to disclose information or otherwise provide your consent.
• In connection with a business transaction such as a merger, acquisition, financing, reorganization, sale of assets, or bankruptcy.
• When required by law, regulation, subpoena, court order, governmental request, or other legal process.
• When necessary to protect the rights, property, safety, or security of The Bloo Club, our customers, or others.

We do not sell, rent, or share personal information with third parties for their own advertising or marketing purposes.

We also do not sell, rent, or share mobile phone numbers, mobile opt-in information, or SMS/RCS consent data with third parties for their own marketing or advertising purposes.

Service Providers

We may provide personal information to companies that perform services on our behalf. These companies may only use the information as necessary to perform the services we have requested and are expected to handle the information in accordance with applicable privacy and security obligations.

Examples may include:

• Payment processors
• Ecommerce platforms
• Shipping and fulfillment companies
• Website hosting providers
• Customer support platforms
• Analytics providers
• Email and messaging providers

User-Generated Content

Our Services may allow customers to submit reviews, testimonials, photos, comments, or other content.

If you choose to submit content to a public area of our website, that content may be visible to other users or members of the public. Please do not include sensitive or confidential information in public submissions.

Third-Party Websites and Links

Our website may contain links to third-party websites or services that we do not own or control.

We are not responsible for the privacy, security, accuracy, or practices of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

Children’s Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from children as prohibited by applicable law.

If you believe that a child has provided us with personal information, please contact us so that we may review and, where appropriate, delete the information.

Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Retention of Personal Information

We retain personal information for as long as reasonably necessary to provide our Services, maintain customer accounts, fulfill orders, comply with legal obligations, resolve disputes, enforce agreements, and support legitimate business purposes.

The retention period may vary depending on the type of information and the purpose for which it was collected.

Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

• Request access to personal information we maintain about you.
• Request correction of inaccurate personal information.
• Request deletion of certain personal information.
• Request a copy of certain personal information.
• Request restriction or limitation of certain processing.
• Withdraw consent where processing is based on consent.
• Opt out of certain marketing communications.
• Appeal certain decisions where applicable by law.

These rights are subject to applicable law and may not apply in every circumstance.

To exercise a privacy right, please contact us using the information below. We may need to verify your identity before completing certain requests.

Marketing Communication Preferences

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in our emails.

You may opt out of SMS or RCS marketing messages by replying STOP.

Even after opting out of promotional communications, we may still send you non-promotional messages that are necessary to provide our Services, such as order confirmations, delivery updates, account notices, or customer service communications.

Complaints

If you have questions or concerns about how we handle your personal information, please contact us using the information below.

Depending on where you live, you may also have the right to contact a local privacy or data protection authority.

International Users

If you access our Services from outside the United States, your personal information may be transferred to, stored in, or processed in the United States or other countries where our service providers operate.

Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise any rights available to you, please contact:

The Bloo Club LLC
11970 Southwest 14th Place
Davie, FL 33325
United States

Email: info@theblooclub.com